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KAM Help

Learn how to setup your KAM, use your KAM, FAQ, and troubleshooting.

 
 

Mobile Device Setup
Note: Using an iPhone or Android device? Search the app store for 'Kersh Health KAM' and install our app to sync your device with your phone. View the slideshow below for instructions.

 

Computer Setup
STEP 1: Important: The dongle must be plugged in BEFORE you install the KAM software

 

STEP 2: Download the KAM driver software (tray application)

Stop. After downloading the driver software (links below), please follow the steps in the slideshow below. It’s critical to perform the installation steps in the right order.

STEP 3: Follow these instructions

This slideshow will walk you through the setup of the KAM device and the KAM driver software. Please follow the steps carefully.
 

Download the KAM (AM300) User Guide

Much of the same information in these help pages is also contained in our KAM User Guide. Click below to download.

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Screen Settings

Advanced settings to change the set of screens your KAM displays. You must sync your KAM in order for the changes to apply. You can come back here and change your setting anytime.
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What is a KAM Point?

The KAM Point is a revolutionary activity metric. The KAM point represents the link between oxygen consumption and acceleration. The KAM point represents the ratio between energy expended during activity divided by the amount of energy expended at rest. The higher the points the more active you have been. One of the unique qualities of the KAM point is that it is normalized. In other words, KAM points can be used to compare activity between individuals of different heights, weights, and genders. Other activity metrics like steps or calories burned fall short in this area. Simply counting steps doesn’t provide information about the intensity with which those steps were taken. Was the individual running or walking? Calories burned aren’t comparable between individuals because each individual burns calories differently depending on a number of factors. The KAM point overcomes these obstacles by tailoring the KAM to each individual. Each KAM Point earned represents a 1% increase over and above your Resting Metabolic Rate. If two individuals earned 20 KAM points in a day, they both increased their personal energy expenditure by 20%.

Why are my KAM points different than my co-workers when we are doing the same activity?

KAM points awarded may vary somewhat from person to person, based on height, weight, stride, and the intensity of movement. If there is a great discrepancy, one of the KAMs may need replaced. In this event, please contact Kersh Health technical support.

My KAM turned to zero in the morning, did I lose my points?

No, you did not lose your points. Every night at midnight the KAM will reset to zero for the new day. To see points for previous days, sync your KAM and view your stats and graphs.

When I bike my KAM does not give me very many points?

You may clip the KAM to your shoe while cycling. This will give you a better measurement of peddling movement versus the hip movement that is measured when walking/running. When you are done cycling, place the KAM back on your hip to ensure it measures your other activity correctly.

How many KAM points should I get each day?

The number of KAM points you get each day should be determined by what you want to accomplish. To maintain your heart health, you should aim for at least 20 KAM points a day. If you want to lose weight or increase your physical endurance, you should aim for more daily KAM points. You can also use the Zone mode on your KAM to determine if you are meeting your health goals. The American College of Sports Medicine (ACSM) recommends that adults engage in at least 150 minutes of moderate-intensity or 75 minutes of vigorous-intensity exercise each week. This means you should aim for 150 weekly Health Zone minutes or 75 weekly Sport Zone minutes. As always, we recommend that you consult with a physician before you begin a new exercise routine.

Where can I see all my KAM points?

Your overall total points can be viewed in the stats and graphs section of the KAM website. Use the drop down menus to select the date range and the type of KAM data you wish to view.

How often should I sync my KAM?

If you have the tray app successfully installed on your computer, your KAM will sync automatically every few hours whenever you are within range. If your KAM is not automatically syncing, you may have to set the device closer to USB dongle plugged into your computer. You can also initiate a sync manually from the tray app. We recommend that you sync your KAM at least once a week to upload your activity data and avoid losing data beyond the maximum memory (by bringing your KAM within range for an automatic sync or manually initiating a sync). Memory size is dependent on your KAM model.

Do I have to sync my KAM every day to save my daily points?

You do not need to sync your KAM every day, but we encourage you to sync your KAM frequently and you can view your uploaded points at any time by going to the Stats and Graphs section of the website.

I think my battery just died, how do I get a new one?

The KAM uses a common CR2032 button cell lithium battery, which can be found at most stores that carry batteries, including hardware stores, grocery stores, and drug stores.

How do I change the battery?

Please refer to the KAM Setup tab above or the User Guide to get detail instructions on installing or replacing the battery.

What type of battery does my KAM use?

The KAM uses a common CR2032 button cell lithium battery.

How long should the battery last?

Three to six months.

Is my KAM rechargeable?

No, the KAM operates on a single cell battery and is not rechargeable. However, the KAM battery should last between 3 to 6 months.

Where should I wear the KAM?

The KAM is designed to be worn on the waist aligned with either your left or right knee. If you are cycling, the KAM can be worn on the shoe, but should be moved to your waist when you have completed your cycling exercise. Improper placement of the KAM device may result in inaccurate activity data.

Where do I wear the KAM for biking?

Since the KAM measures the movement of your body at the hip, the score you get while bicycling is lower than you would expect. A solution to this problem is to wear the KAM on your shoe or use a band to put it on your leg. When you have finished cycling, remember to move the KAM back to your waist to avoid inaccurate activity data.

Can I wear my KAM while swimming or other water sports?

No. The AM300 KAM is water resistant but not waterproof and should not be worn in water. You can log your water-based activity using the activity log.

What do I do if I lose my KAM or if it stops working?

As soon as you realize you’ve lost your KAM or it is no longer working properly, contact Kersh Health at 1-877-525-5526. They will be able to help you troubleshoot your issue or send you a new KAM. Defective KAMs will be replaced at no charge if the KAM fails within its one year warranty. To receive a warranty replacement, you must send in your defective KAM to Kersh Health so that we can determine if the device was defective. The limited one year warranty does not cover loss, water damage, or misuse.

Does the KAM measure my steps?

The KAM is an accelerometer which measures time and speed of movement. It does not count steps like a traditional pedometer. The accelerometer technology gives a more accurate measurement of activity level between different individuals. For example: If a person counts 10,000 steps the pedometer does not know if the steps were achieved through walking or running. Walking 10,000 steps does not require the same amount of energy as running 10,000 steps. Therefore the KAM point is a more accurate measurement of time spent moving versus the number of steps taken.

Why are my calories not showing on my KAM?

The calorie mode will not display unless your individual height, weight, age, and gender has been added to your account profile on the Kersh Health website. Login to update your profile to ensure your KAM is reporting calories accurately.

How do I set the clock on my KAM?

The clock on your KAM is set by the time on the computer you sync your KAM with.

Why is the clock on my KAM not keeping correct time?

The clock is designed to match the time settings on your computer. If the time keeps changing you may be docking the KAM on computers with different time settings, or there may be an issue with your KAM. If your time settings are correct on the computers you are using, please contact KAM technical support.
 

General Help

If you need help setting up your account, logging into KershHealth.com or have any other general questions about our products or services, please fill out the form below.

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General Help

If you need help setting up your account, logging into KershHealth.com or have any other general questions about our products or services, please fill out the form below.

First Name: Last Name:
Email: Phone Number:
Please provide an email address and phone number that we may use to contact you.

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